At OBO Plumbing & Heating, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our plumbing and heating services.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when contacting us, requesting a quote, booking a service, or completing a form on our website. This information may include:

• Full name
• Phone number
• Email address
• Property address
• Details about your plumbing or heating enquiry
• Any other information you choose to provide

We may also collect certain technical information automatically when you visit our website, including your IP address, browser type, device information, and website usage data.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and service requests
• Provide quotations and schedule appointments
• Deliver plumbing and heating services
• Communicate with you regarding ongoing work
• Improve our website, services, and customer experience
• Maintain business records and comply with legal obligations
• Send service-related updates where appropriate

We only use your information for legitimate business purposes and do not sell your personal data to third parties.

Sharing Your Information

We may share your information with trusted third-party service providers where necessary to operate our business and deliver our services. These may include:

• Payment processing providers
• Website hosting and maintenance providers
• Professional advisers such as accountants or legal representatives
• Regulatory authorities where required by law

Any third parties we work with are expected to handle your information securely and in accordance with applicable data protection laws.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, disclosure, or alteration. While we strive to maintain the highest standards of security, no method of electronic transmission or storage can be guaranteed to be completely secure.

We regularly review our security procedures to help safeguard the information we hold.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors interact with our website.

You can choose to disable cookies through your browser settings; however, some parts of the website may not function correctly as a result.

Third-Party Links

Our website may contain links to external websites for your convenience or additional information. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and maintain business records. When information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Depending on applicable data protection laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data where applicable
• Object to certain processing activities
• Request restriction of processing in specific circumstances
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page, and the revised version will take effect immediately upon publication.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact OBO Plumbing & Heating.

Email: oboplumbingheating@outlook.com

We are committed to addressing any privacy concerns promptly and professionally.